Conditions of Carriage

1. General


1.1 Use of this site

Your use of this site is expressly conditioned on your acceptance of the Terms of Use. By using this site you agree unconditionally and accept to be legally bound by the Terms of Use stated. If you do not agree with any Part of the Terms of Use, please discontinue your use of this site and/or the products and services offered herein. The Terms of Use apply to the use of this site and the products and services offered herein.


1.2 Definitions

Accompanying Passenger” means a Passenger who is able to provide the necessary assistance or supervision for a Passenger who requires special assistance.

Baggage” means your personal property accompanying you on your trip.

Booking” means the contract of carriage made between us and a Passenger in relation to transportation services provided by us.

Booking Confirmation” means a confirmation email sent by us to confirm a Booking.

Conditions of Carriage” means these Conditions of Carriage.

GST” means Goods and Services Tax.

Identification Document” means Identity Card, Passport, or other document showing the identity of the Passenger.

month” means a calendar month and “monthly” shall be construed accordingly.

Passenger”, “you”, “your”, “yourself” means any person with a Booking who is to be carried or who is carried on a bus.

Pickup Point” means the designated location stated in your Booking/Booking Confirmation/Route Schedule for boarding the bus.

Route Schedule” means the bus route/service provided and includes the Pickup Point, time of pickup, estimated time of arrival, and drop off destinations.

Terms of Use” means the Terms of Use of this site.

We”, “us”, “our”, “ourselves” means Estatebuzz Pte Ltd, which owns and operates the ShareTransport.sg website.


1.3 Headings

The heading or title in these Conditions of Carriage are for convenience only and are not to be used for interpretation.


2. Applicability of these Conditions of Carriage


2.1 General

These Conditions of Carriage apply to any carriage or transportation service performed by us or on our behalf.


2.2 Gratuitous or Reduced Fair Carriage

These Conditions of Carriage will also apply to any gratuitous and reduced fare carriage.


2.3 Conditions of Carriage to Prevail

In the event of any inconsistency between these Conditions of Carriage and the Terms of Use or any other regulations which we may have, these Conditions of Carriage shall prevail.


2.4 Language

These Conditions of Carriage shall be interpreted in the English language regardless whether there are any translations of these Conditions of Carriage in other languages.


2.5 Cannot Vary

No employee or other person is authorised to vary any of these Conditions of Carriage.


3. Validity


3.1 Who can make a Booking

Bookings can only be made by persons 18 years old and above.


3.2 When Booking made/Prima Facie Evidence of Contract

Your Booking must be made on-line and in advance for the month the Booking is for.

Your Booking is confirmed upon our issue to you of a Booking Confirmation after full payment of the fare has been made in accordance with Clause 7.

Booking Confirmation is prima facie evidence of the contract for carriage between a Passenger and us. Once a Booking has been confirmed, it cannot be cancelled and payments made are not refundable, except as provided in these Conditions of Carriage.


3.3 Validity

A Booking is only valid for the Passenger(s) named and the Route Schedule(s) specified in the Booking Confirmation. It is your responsibility to ensure that the details submitted to us when making a Booking are correct.


3.4 Booking not transferable

A Booking is not transferable. You must not give or sell your Booking to anyone else. We will provide carriage only to the Passenger named in the Booking Confirmation. The name listed in the Booking Confirmation must match the name in your Identity Card or other Identification Document. We reserve the right to require you to produce your Identification Documents at the point of boarding for verification purposes.


3.5 Amendment

No amendment shall be made once a Booking has been made.


3.6 Conditions Applicable To Transport Companies

Although ShareTransport.sg only acts as a booking agent for licensed transport companies, these conditions of carriage also applies to the transport companies who provide us with the services.


4. Personal Data


By making a Booking with us:

You agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, systems testing, maintenance and development, statistical analysis, and helping us in any future dealing with you.

You authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, and other carriers or the providers of the services mentioned above.


5. Health

You must inform us before making a Booking, or at any time thereafter, if you:

a) suffer from any disease or illness which is, or you believe may be, actively contagious and communicable; or

b) have, because of a disease, illness or any incapacitation, any unusual behavior or physical condition, which could have an adverse effect on the safety, welfare and comfort of other Passengers.

We reserve the right to refuse to accept your Booking if we are not completely satisfied that it is safe for you, or other Passengers, to travel or for any other reason at our discretion.

In the event that we are not satisfied that it is safe for you, or other Passengers, to travel after a Booking has been made, we reserve the right to terminate your Booking with immediate effect.


6. Special Assistance

You must inform us before making a Booking, or at any time thereafter, if you require any special assistance to travel. In such case, you must be accompanied by an Accompanying Passenger who must have a valid Booking with us.

We will not allow you to make a Booking unless you have an Accompanying Passenger and provide us with evidence of the Accompanying Passenger’s Booking Confirmation.

If you have made a Booking without an Accompanying Passenger, we reserve the right to refuse you carriage.


7. Fares


7.1 General

Fares are calculated on a monthly basis.

The fare payable for a Booking for a particular month must be paid in full and in advance, at the latest by the last working day of the month before.


7.2 Currency

Fares and any applicable charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.


7.3 Accuracy

All published fares are correct at the time of publication. We reserve the right to revise any fares at any time and from time to time without prior notice. Any changes to fares will be published on our website.


7.4 Mode of Payment

Payment may only be made by credit cards.


7.5 Taxes

All sums payable are exclusive of the GST or other applicable taxes, which shall if applicable be added to the fare payable.


8. Boarding


8.1 E-Ticket

Once a Booking has been made, an E-Ticket in the form of a MMS image will be sent to your mobile phone number. You must show your E-Ticket to the bus driver when boarding the bus.

If you fail to produce your E-Ticket, we reserve the right to refuse you carriage without having to refund you any fare paid.


8.2 Boarding Time

It is your responsibility to ensure that you are at the Pickup Point no later than the time specified in your Booking Confirmation/Route Schedule. The bus will not wait for Passengers who are not at the Pickup Point at the time specified. If you fail to be at the Pickup Point at the specified time and fail to board the bus before it departs, no refund of any fare paid will be given for any reason whatsoever.


9. Seating

If you have made a Booking, you are guaranteed a seat on the bus.

Seating is on a first come basis. No reservation of particular seats is permitted. We reserve the right to assign or reassign seats at any time, as may be necessary for operational, safety or security reasons.


10. Baggage


10.1 General

In the interests of the safety and comfort of all Passengers, we reserve the right, at the discretion of the driver, to refuse any large, unsuitable or awkward packages or an excessive amount of personal hand luggage.


10.2 Prohibited Items

We will not carry, and you must not bring on board the following items:

a) items prohibited by any applicable law, regulation or order;

b) accumulators, explosives, ammunition, weapons, paint in either unsealed containers or plastic containers and combustible or otherwise hazardous materials including petrol;

c) animals;

d) plants or fruits which are or that contain properties which are unfit for carriage, improperly packed, dangerous, explosive or inflammable, harmful, illegal, prohibited, contaminated or offensive smelling.

We cannot be held responsible for any loss or inconvenience to you if you are refused travel under these circumstances and no refund of any fare paid will be given for any reason whatsoever.


10.3 Right to Search

For reasons of safety and security, we reserve the right to request that you open any Baggage for inspection by the driver or other company officer in your presence if we consider it necessary to do so.


10.4 Loss or Damage to Baggage

We shall not be liable for any loss or damage to Passengers’ Baggage.


10.5 Lost Property

If you find any lost property on a bus, you must hand it to the driver. Providing the item is not perishable or objectionable, we will keep it for 30 days. If lost property is not claimed within thirty 30 days, we will become the owner of the property and will dispose of it in our discretion. If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. If perishable property is, or becomes, objectionable or a health risk before the end of the 48 hour period, we reserve the right to destroy or dispose of it at any time.

If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property.

To reclaim lost property, you should contact us at info@estatebuzz.com. You will be required to satisfy us that the item belongs to you. An administration fee may be charged. Unless otherwise agreed between you and us, you will need to collect the lost property from a location designated by us. You will need to pay the cost of postage and packaging in advance if we agree to post the property back to you.


11. Route Schedules

All Route Schedules published are correct as at the time of publication. We reserve the right to revise any Route Schedule at any time and from time to time without prior notice. Any changes to Route Schedules will be published on our website and [we will use our best endeavours to inform affected Passengers via email and phone call].

We do not guarantee the times shown in the Route Schedules. Whilst we make every effort to ensure timely arrival and departure in accordance with the Booking Confirmation/Route Schedule, we shall not be liable for delays not within our control which will include but are not limited to delays caused by accidents, road closures, traffic jams and force majeure etc. There shall be no refund for late arrivals that are not caused by any fault of ours.


12. Cancellations and Refunds


12.1 Cancellation by Passenger

No cancellation of Bookings shall be made by Passengers for the current month. Cancellation of Booking must be made by the Passenger no later than the last working day of the month prior to the month the Booking is for.

If a Booking has been cancelled by the last working day of the month prior to the month the Booking is for, we will refund the fare paid for the cancelled Booking.

Passengers who wish to cancel a Booking should email us at admin@estatebuzz.com.


12.2 Cancellation by Us

If cancellation of Booking is made by us, we will use our best endeavours to inform affected Passengers via email and phone call.


12.3 Mode of Refund

Refunds will be made through the respective credit card companies. The refund process will take about 4-6 weeks.


13. Bus Breakdown

In the event of mechanical failure or bus breakdown, we will endeavour to provide replacement transport, subject always to location and time restrictions. It must be clearly understood that in an emergency, it may not always be possible for us to provide a replacement bus.

In the event of a mechanical failure or bus breakdown, we will refund you an amount equivalent to the amount of the fare for that day. This will be calculated by the formula: Fare paid for the month/Number of Travel Days in the month.

We shall not be liable for any additional costs incurred or any loss made by Passengers as a result of a bus breakdown.


14. Conduct on the Bus


14.1 Requirements

Passengers must abide by all bus transport laws and regulations.


14.2 Dangerous Conduct

If you conduct yourself so as to endanger the bus or any person on board, or fail to comply with any instruction of the driver, or use any threatening, abusive or insulting words towards other Passengers or the driver, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Passengers or the driver, we reserve the right to take any such action as we deem necessary to prevent continuation of such conduct including restraint, disembarkation, termination of your Booking and refusal of further carriage on our buses/Route Schedules. You shall have no recourse against us for any claim or refund of any monies paid.


14.3 Prohibited Activities

The following activities are prohibited on our buses:

a) no smoking;

b) no eating or drinking;

c) no consummation of alcohol;

d) no playing loud music or operating a personal device at a volume which may be heard by other passengers;

e) no littering or leaving rubbish or discarded items on the bus;

f) no standing while the bus is moving;

g) no talking to the driver whilst the bus is moving, obstructing the driver’s vision or otherwise distracting him;

h) no distribution of leaflets, papers or other articles or offer anything for sale or collect for charity without our prior written consent;

i) no deliberately damaging or defacing of any part of the bus.

We reserve the right to refuse carriage to a Passenger if the Passenger causes delay for more than fifteen minutes, behaves in a disorderly manner, or in the driver’s discretion is unfit to travel. In such a case there shall be no claims or refund of any monies paid.

Whilst we will do everything we reasonably can to control conduct of other Passengers, we cannot be held responsible for their conduct.


15. Refusal of Carriage

Without prejudice to the foregoing, we may refuse you carriage even if you have a Booking, if any of the following circumstances have occurred or we reasonably believe will occur:

a) carrying you or your Baggage may put the safety of the bus or the safety or health of any person in the bus in danger or at risk;

b) carrying you or your Baggage may materially affect the comfort of any person in the bus;

c) carrying you will break government laws, regulations or orders;

d) you do not appear to have valid Identification Documents;

e) you have refused to allow a security check to be carried out on you or your Baggage;

f) you do not appear to have a Booking;

g) you fail to comply with any applicable law, rule, regulation or order of these Conditions of Carriage;

h) you fail to be at the Pickup Point on time;

i) you have not obeyed the instructions of our staff or driver relating to safety or security;

j) you have not complied with our health requirements;

k) you require special assistance and you have not previously notified us of this, or are not accompanied by an Accompanying Passenger;

l) you are drunk or under the influence of alcohol or drugs;

m) you are, or we reasonably believe you are, in unlawful possession of drugs;

n) your mental or physical state is a danger or risk to you, the bus or any other Passenger;

o) you have used threatening, abusive or insulting words towards our staff, driver or other Passenger or otherwise behaved in a threatening manner;

p) you have deliberately interfered with a member of our staff or driver carrying out their duties;

q) you have put the safety of either the bus or any other Passenger in danger;

r) you have made a threat;

s) you have committed misconduct on a previous journey and we are not satisfied that the misconduct will not recur;

t) you cannot prove you are the person specified in your Booking Confirmation;

u) your Booking:

i) is not paid for;

ii) has been transferred;

iii) has been acquired unlawfully;

iv) has been acquired from someone other than us;

v) contains an alteration which has not been made by us; or

vi) is counterfeit or otherwise invalid.


In any of the situations above, we may disembark you even after you have boarded, without any liability on our part and without any refund for any reason whatsoever. We reserve the right to terminate your Booking and refuse any further carriage on our buses/Route Schedules in the future.


16. Limitation of Liability

We shall not be liable to you for any loss, injury or damage to person or property, accidents, traffic congestion, vehicle breakdown, delays, irregularities or other occurrences beyond our control.

We shall not be liable for any loss or damage to Passengers’ Baggage.

Our liability in respect of any failure to provide any service under a Booking shall be limited to the fare in respect of the period of such failure. We shall not be liable for any pecuniary or consequential loss allegedly arising from such failure.


17. Indemnity

If your actions result in any claim(s) against us, you shall pay us the amount required to indemnify us against such claim and any costs and expenses associated with such claim.


18. Legal and Other Costs

In the event that you breach any of these Conditions of Carriage resulting in a loss to us, you shall be liable to indemnify us for such loses.


19. No Waiver

No waiver (whether effected by a positive waiver or by a delay or failure in enforcement) by us of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.


20. Severance

If any provision of these Conditions of Carriage shall be held to be illegal or unenforceable, in whole or in part, under any applicable law, enactment or regulation, such provision or part thereof shall, to that extent, be deemed not to form part of this contract of carriage but the validity and enforceability of the remainder of these Conditions of Carriage shall not be affected.


21. Choice of law and Jurisdiction

These Conditions of Carriage shall be governed and construed in accordance with the laws of the Republic of Singapore. You hereby agree to irrevocably submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore as regards any claim, dispute or matter arising herein.


22. Third Party Rights

A party that is not a party to the relevant contract of carriage shall not have any right to enforce any terms therein or under these Conditions of Carriage.